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My Open Requests

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Tickets assigned to you that need a response

	ID	SUBJECT	FROM	AGE	PRIORITY	SLA	AGENT	TAGS	STATUS

Tickets I've Replied To

Awaiting employee response

	ID	SUBJECT	FROM	REPLIED	PRIORITY	SLA	AGENT	TAGS	STATUS

Dashboard

Tickets by Category

Volume across all tags

Status Breakdown

Current distribution

Team Workload

Open tickets per agent

SLA & Response Metrics

Computed from ticket data

Settings

v4.0 • Up to date

Active Sessions

Team Roles & Permissions

Access synced from Google Workspace. Add any Crunchyroll email.

MEMBER	ROLE	ACTIVE	REMOVE

Notification Preferences

New ticket assigned to me

When a teammate assigns you a ticket

Reply received on my ticket

When the employee replies to a ticket you own

Escalation alerts

When a ticket is escalated to Tier 2 or higher

SLA breach warning

When a ticket has been open longer than the SLA threshold

New inbox ticket

When a new ticket arrives in the unassigned inbox

Daily digest email

Morning summary of open tickets

Templates

Quick-insert reply templates with {name} substitution. Synced across the team.

Email Signatures

Personal signatures used in your replies. The selected signature overrides the default footer. The default is "Ask People".

SLA Settings

Team-wide SLA threshold. Any ticket open longer than this is flagged as breached. Admin only — applies to all users.

SLA threshold (hours)

Hours a ticket can stay open before it's marked as SLA breached

My Open Requests

Tickets I've Replied To

Dashboard

Tickets by Category

Status Breakdown

Team Workload

SLA & Response Metrics

Ticket History

New Ticket on Behalf of Employee

Send New Email

Active Sessions

Team Roles & Permissions

Notification Preferences

Templates

Email Signatures

Tags

SLA Settings

Templates

Saved Templates

Add / Edit

Knowledge Base

Employee Portal — Admin Proxy View

Ticket Resolved!

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